The Advantage Group has distinguished itself as a premier third-party collection service, by building a solid reputation for consumer sensitive, high quality, cost effective receivable and delinquent account recovery management services. We understand those challenges and provide excellent consumer care utilizing a consumer-oriented approach. We approach accounts in the most effective collection manner while interacting with consumers in the most dignified and respectful fashion possible. As a long standing member of the communities we serve, we feel it is equally important to our continued success as well as that of our clients continued success to not only fully understand the business rules and needs of our clients, but also understand the specific demographic make-up of the community(s) that they serve. Our sophisticated technology coupled with our people who are equipped with a solid debt-resolution background, professionally work with your consumers, providing uncompromised recovery results. The Advantage Group is your partner for success.
Initial Work Effort - The Advantage Group processes and begins work on accounts within 24 hours of receipt.
Skip Tracing, Locate and Credit Reporting - Depending upon work standards, skip tracing services are performed by utilizing numerous nationwide consumer databases including, but not limited to, credit bureaus and collection specific skip locate programs.
Collection Letters - The Advantage Group utilizes numerous letters and series of letters in its efforts to resolve accounts in an effective and expedient manner. Letters are designed to inform the responsible party of the account, their rights under the FDCPA (including state guidelines), and the motivation for prompt payment. We also take into consideration the importance of maintaining good community relations between your office and the consumer when designing a letter series. Letters meet all federal and state level regulatory requirements.
Account Tracking and Control - The Advantage Group boasts fully automated systems providing excellent tracking, control and activity on all accounts. It schedules specific times that an account is to be analyzed for review and follow up by the account representative. The system dates and time stamps each entry and all activity made on an account. It also enables us to facilitate immediate response to consumer inquiries, or to suspend or cancel files as soon as we have notification from our client.
Payment Options - In addition to accepting all major credit cards, we also provide other convenient methods of payment for consumers such as: checks by telephone and bank wire transfers.
Credit Reporting - We also provide the option to our clients to report collection accounts to the three national credit bureaus (Equifax, Trans Union, and Experian). Our standard workflow procedure is to report accounts on the consumers' credit files if the balance remains unresolved after 30 days. Again, this is done at the option of our client.
Training - Our team of highly experienced professionals proudly serves the needs of our clients, large or small. All account representatives undergo a formalized collection training program that includes the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and the Health Insurance Portability and Accountability Act (HIPAA). We recognize that account representatives who are provided with a solid foundation and understanding of the entire collection process are far better equipped to work with consumers effectively and professionally. The result is increased efficiencies and maximized revenue recovery while working accounts.
The Total Advantage
- No collection, no cost
- Maximized return
- Consistent recovery
- Maintain consumer care relationships
- Multi-lingual representatives
- Automated account management system
- Skip tracing enhancements
- Litigation counseling and coordination
- Timely, comprehensive, and customized reports
- Training seminars